Grievance Handling

As a Steward of Local 23, you play a key role in grievance handling. In most cases you are the one who fields the initial complaint and does the basic investigation. It is your job to see that an issue is resolved not with the most noise and effort, but the least. One of the golden rules you need to know about most grievances is to settle them at the lowest level possible.

IS IT A GRIEVANCE???

Not everything a member dislikes about work is a grievance. The basic definition of a grievance is a violation of worker rights, and when deciding this you must know what those rights are and if they indeed have been violated.

At this point, as a Steward, you must use your interviewing skills. This involves the five W’s.

WHO is the worker – make sure you get the basics. Obtain all pertinent information dealing with the potential grievant along with who witnessed the incident or was involved in the situation, including management.

WHAT happened or failed to happen – what did the member do or not do. What did management say, do or fail to do?

WHEN did the incident occur – date and time

WHERE did the incident happen – location

WHY is the incident a grievance – usually this is more opinion than fact

Remember – doing a good interview is vital and helps to involve the workers in beginning to analyze the issue.

WRITING UP A GRIEVANCE

An essential part of handling a grievance, along with the spoken word is the written one. Once you determine the necessity to file a grievance the following form needs to be completed. (click here) Make sure all information is complete. If you need assistance call 1-800-562-2523 and ask to speak with your Business Representative. Upon completion of the form call the same toll free number and ask to speak to Dawn Brown who will assign a grievance number to you.

REMEMBER

1. Investigate the possible grievance completely

2. Complete the grievance report form

3. Call the Local 23 office to have a number assigned to the grievance

4. Distribute the appropriate copies to all involved parties

5. Be sure to observe all time limits for grievance handling as defined in your particular contract

Things to remember when writing up a grievance

WRITING UP A GRIEVANCE

An essential part of handling a grievance, along with the spoken word, is the written one. Once you determine the necessity to file a grievance, the following form needs to be completed. (click here) Make sure all information is complete. If you need assistance, call 1-800-562-2523 and ask to speak with your business representative. Upon completion of the form, call the same toll free number and ask to speak to Dawn Brown who will assign a grievance number to you.

REMEMBER

  1. Investigate the possible grievance completely
  2. Complete the grievance report form
  3. Call the Local 23 office to have a number assigned to the grievance
  4. Distribute the appropriate copies to all involved parties
  5. Be sure to observe all time limits for grievance handling as defined in your particular contract